Case Study 13

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Driving ARI Fleet Management with Real-Time Analysis

Q1: Why was data management so problematic at ARI?

Automotive Resources International (ARI) is the world’s largest privately-held company for vehicle fleet management services. The huge volume of data collected by the company on maintenance, fuel consumption, licensing and compliance with more than a million vehicles in the United States, Canada, Mexico, Puerto Rico and Europe is horrible to be managed. Add to their six call centers in North America that are operating 24/7, 365 days to support the fleet operations of their customers, and assisting in repairs, failures, emergency response, preventive maintenance and other driver needs. Each of the requests for the information by the users through the generation of the report will normally take an average of five days to create the report and information.ARI is needed to manage the huge amount of data but they do not have a good system to help them in managing the data. We can say that this is the biggest factor causing the data management so problematic at ARI. 

Q2: Describe ARI’s earlier capabilities for data analysis and reporting and their impact on the business.ARI’s earlier capabilities

  • ARI collects and analyses more than 14,000 units of data per vehicle
  • Around 10,000 vehicles working simultaneously around the world at some fleets
  • Too much manual work and time-consuming as they do not have a real-time data management system to manage the data
  • Provided very limited information, it might due to they do not have a good data management system
  • Reporting process took up to five days and authoritative users are needed to comply the data and create the report accordingly
Impacts on the Business:
  • ARI’s process of analysing its data was extremely delayed and it cause low efficiency
  • Providing information and report become a challenging process
  • Impossible to identify trends and make recommendations to the users
  • Unable to aggregate data across its entire customer base
  • ARI’s information system could not benchmark one customer’s fleet to other customer fleets.
 Q3: Was SAP HANA a good solution for ARI? Why or why not?

Yes, HANA is a good solution for ARI.

In early 2012, ARI integrated SAP BusinessObjects Explorer with HANA, SAP’s in-memory computing platform that is deployable as an on-premise appliance (hardware and software) or in the cloud. HANA is able to perform real-time analytics and handling very high volumes of operational and transactional data in real time which helps ARI a lot in improving the business efficiency. HANA stored the in-memory analytics queries data in random access memory (RAM) instead of on a hard disk or flash storage.

After SAP HANA has been implemented, things work faster in the company. SAP HANA is able to produce the report of the impact analysis of the company’s top 10 customers in only 3 to 3 ½ seconds which the old system need around 36 hours to perform the same thing. Using HANA, ARI is able to quickly mine its vast data resources and able to generate predictions based on the results. With such helpful information, it helps to create more value to its customers. HANA has also reduced the time required for each transaction handled by ARI’s call centers as the information requested can be generated fast and it bring major cost savings.

Q4: Describe the changes in the business as a result of adopting HANA.

As mentioned in the answer for the last question, HANA is able to perform real-time analytics and handling very high volumes of operational and transactional data in real time which helps ARI a lot in improving the business efficiency. It shows the impact in the business and how it changes the way the business work previously.
After SAP HANA has been implemented, things work faster in the company. SAP HANA is able to produce the report of the impact analysis of the company’s top 10 customers in only 3 to 3 ½ seconds which the old system need around 36 hours to perform the same thing.

As well, by using HANA, ARI is able to quickly mine its vast data resources and able to generate predictions based on the results. With such helpful information, it helps to create more value to its customers. HANA has also reduced the time required for each transaction handled by ARI’s call centers as the information requested can be generated fast and it bring major cost savings to the business.

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